Pet Urns & Pet Caskets for a Beautiful and Lasting Tribute

Our Return Policy

If you have any questions or concerns - please drop us a line or an email - see below address and phone number. Make sure you read all our rules about Returns before you place an order!

The Rules

1.       Within 24 hours of receipt of your order, you may return all unused items ordered from Family Pet Urns & Caskets for a refund minus a 25% re-stocking charge (40% for Pet Caskets) for all items except for the following:

1.1.    Shipping & handling charges.

1.2.    Any personalized engraved item that was free of errors by Family Pet Urns & Caskets.

1.3.    Any item that shows use from displaying or showing.

1.4.    Any item that has been damaged by customer.

1.5    Pet Casket re-stocking charge is 40%. (This amount is due to the charges we are charged by the Pet Casket manufacturers) All and any shipping & handling charges are not refundable. So please make sure you have the proper size casket chosen so you do not have to return a casket. There are NO exceptions to this pet casket return policy! Please be sure to read the casket sizing page "Choosing Casket Size" before purchasing.

2.       All items returned must have been purchased from Family Pet Urns & Caskets
 

3.       All items returned must be in as shipped condition within the original box. If any product has been shown to been used can not be returned.
 

4.       Please open all boxes immediately and check for contents and damage. We must know within 1 day upon your receiving products of any damage/problems.
 

5.       If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package is/appears damaged. If you do accept a damaged shipment, please inform us immediately. We do expect you to deal with the carrier in that case. If you prefer for us to deal with the carrier, we must know within 1 day of your receipt of the product that it was damaged. Also, if there was any internal (non-visible) damage, this should be reported to the carrier (or to us) within 1 day of receiving the product.
 

6.       Any item returned with out prior approval will have an extra 10% restocking charge applied if we choose to accept the package for a refund. So please contact us before you send any products back!
 

7.       Any order shipped with free shipping will be billed for shipping if the item is returned.
 

8.       Special Order products (items that do not have prices listed on our web page and that you received a special quote on) may not be returned.
 

9.       And of course, if an item was shipped in error by Family Pet Urns & Caskets - we will refund you the total amount of your order.

Refunds
You must contact us via email, the "Contact Us" button or via the phone below for authorization to return items. Without a proper authorization - items returned to us - will not be accepted. Don't send any items back to Family Pet Urns & Caskets unless you get prior authorization, shipping information and shipping address. If you do - you may send the return to the wrong warehouse and we may not be able to know that it was returned.

Problems, Questions, Suggestions?
If you have any problems with your order, please don't hesitate to contact us.

Click here to contact Family Pet Urns & Caskets

Toll Free 1-800-931-8767

Pet Urns & Pet Caskets Made In The U.S.A.

Copyright ® 2008 Family Pet Urns & Caskets
Last modified: 04/04/08